DELIVERY & PICK UP SERVICE: Delivery/Pickup charges are based on the ground-level drop-off in the carport/driveway area that is accessible (by hand truck) in the front of your location. At the end of your rental, all items must be neatly stacked in the same condition as delivered & returned to the same location for pickup to avoid additional charges. Premier Service must be contracted before the time of delivery. If you do not break down your items or do not return them to the same location as left for you as requested and required, your credit card on file will be charged double (2x) the rate-card cost of a premier breakdown of the items. Basic delivery & pickup service will occur between 8 am and 7 pm every day. During high volume times (May, September, and October), delivery & pick-up times will vary. Ocean Atlantic Rentals is NOT RESPONSIBLE for items that are damaged, lost, or stolen after delivery is completed. Find out more about our BASIC and PREMIER services below. All events have to be delivered, picked up, set up, or broken down during our normal business hours, which are 8 am -7 pm. Event pickups that take place after 7 pm will have an after-hours fee of $200 per crew member required for the item pickup. If your event times fall outside of our hours of business, please call our office (888-627-3836) to make special arrangements. Service charges begin at $200 and will be adjusted based on time, location, labor required, and equipment involved. We are happy to accommodate all event requests with appropriate notice. Ocean Atlantic Event Rentals require a credit card to be on file for the rental of our equipment. The card ensures the return of our equipment at the end of the rental period. If the items should be returned damaged or not returned at all, a replacement charge will be charged to that card. Should items be missing or broken, you will be notified of all additional charges by phone or email. Missing or Broken items will be billed to the credit card on file if they cannot be replaced/returned within 7 days of rental. Our equipment can be utilized for a variety of events. RENTAL ITEM CARE AND RETURN: Upon completion of your event: Customers or entities on the behalf of the customer, may not use any type of adhesive, nails, screws, pins, etc. to affix items or decor to our products. Customers are responsible for any damages from decorations that they attach, hang, or otherwise utilize for their event when using our equipment. For example, if colors from decorations bleed onto tent tops or walls, wax from candles drips on linens, or holes are made from pinning linens the client is responsible for any cleaning charges that are associated with the said item. If the item cannot be cleaned, then replacement charges will be assessed. Basic Rental Orders vs Premier Service Clients are responsible to transfer rental items to/from planned use area (such as if you are planning to use the items in the back yard, around the pool or on the beach for your ceremony), then bring them back to the same area as delivered by 9am on the scheduled day of pickup. You must neatly stack the items just as they were left for you as well as make sure all items are accounted for and none have been left in the house or at another place on the property. Premier Pricing is for Ocean Atlantic Rentals to provide a single setup and a single breakdown of equipment in addition to the basic cost of the rental item. Linen, dishware, glassware and flatware ARE NOT items set up by us and additional table/chair setups/moves will incur additional charges. Premier Service Contracts are scheduled in advance, on a case-by-case basis for Ceremonies, Receptions under tents and other specific approved covered scenarios. We do not setup/breakdown other vendor/venues equipment. The showroom is open Monday through Friday 9 am-5 pm in the Off Season and then Monday through Saturday from 9 am-5 pm during Peak season months. Walk-ins are welcome, however, due to certain high-volume times, appointments are appreciated so that we can give you ample time and attention. Appointments are scheduled 9:30 am-4 pm daily. Contact us to schedule an appointment. You can email us at weddings@oarevent.com to schedule an appointment. Delivery will take place the day before the event (when allowed by home or venue) and is done during the times of 8 am to 7pm. This time window may be extended during high volume time periods. Equipment pickup takes place the day after the event (when allowed by home or venue) and is done during the times of 8 am to 7pm (times will vary during high volume time periods). It is required to place items back in the same location and in the same fashion as delivered to you by 9am on the scheduled day of pickup. It is understood that should you not hold to these terms, that the credit card on file will be charged a rate of 2 x the cost of a premier breakdown fee for the items. *Note: Due to high volume time periods, we will ask what days you have the home/venue rented and will determine the delivery/pickup date schedule based on contracted events. We will adjust your event delivery/pickup contract to best accommodate based on the overall schedule of events for that time period. This means that your delivery/pickup may be done earlier or later than the day before or after at no additional fee if our logistics department determines it is necessary. Please understand this extended delivery and pickup time frame is a convenience and does not guarantee any specific time of arrival/pickup or usage other than the day of your event. Starting 7/1/2021-OAER now has a $500 order minimum (before fees and taxes) required to be met in order to be scheduled for delivery/pickup. Other areas that are notated have a higher rental rate that must be met. If it does not state a specific amount but says a minimum is required beside it, we will let you know when you submit your wish list if you have met the required amount. For events that do not meet this requirement, clients are scheduled for a Customer Pick Up and Return of the requested rental items at our Ocean Atlantic Event Rentals Warehouse, which is located at 105 Shores Ave, Point Harbor, NC 27964. *Some requested items may not be available for customer pickup/return, if so, we will do our best to recommend other items to meet your needs. Delivery fee based on town. Fee listed is per delivery truck required: (additional trucks will have added fees) AVON $250.00***A Minimum $750 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted*** This includes 1 delivery and 1 pick up. Additional visits subject to trip charges. We cannot guarantee a specific delivery time. We do offer a specified delivery or pickup time option which will allow for a specified time within a 2-hour window for $150. This fee is charged per specific time window (so if you have a specific time for delivery and pickup 2 fees will be charged). Otherwise, the rental items will be delivered between 8 am and 7 pm. In addition, we can schedule a pickup prior to 8 AM or pick up after 7 pm, for an additional $200 (maybe priced higher depending on overall order size and labor involved). Otherwise, the rental items will be picked up between 8 am and 7 pm.
Last minute changes to any order (within 72 hours of delivery) requires a$100-$200 fee. Order changes & modifications will be made dependent upon equipment, logistics, and staff availability. We will make every effort, however, there is no guarantee that all changes can be accommodated. We ask that you designate an adult who we may contact to make decisions for you and authorize payment up to the amount of $500 to the credit card on file. This will only be in situations deemed necessary and approved by the Events Management. Should you choose to not assign an authorized person, we will not be able to guarantee “day of” event additions if you are unavailable.
Our Event staff will be responsible for the setup of all tents, sidewalls, dance floors, staging, subflooring, and lighting. Unless you’ve purchased our PREMIER service, you and your family will be responsible for the setup of tables, chairs, linens, dishware, glassware, and flatware, etc. Find out more about our PREMIER service. We do not provide the setup for china, glassware, flatware, or linen. **We do not set up or break down equipment provided by any venues or other vendors. Many Outer Banks Wedding Planners offer a “Day of” service or full Wedding Planner package services. Visit the Outer Banks Wedding Association website for a complete list of wedding professionals ready to assist you on your special day.
RENTAL ITEM CARE AND RETURN: Upon completion of your event:
Basing your figures on 12 square feet per person will allow ample room for movement around the venue.
RESERVATION POLICIES: In order to secure rental items:
Changes can be made to your order up to 72 hours prior to your delivery date. No changes will be made within 72 hours prior to your delivery date. THERE ARE NO REFUNDS INSIDE OF 7 DAYS OF YOUR EVENT. PLEASE REFER TO YOUR CONTRACT FO THE FULL CANCELLATION POLICY. **Please note, an alternative to canceling your event and potentially losing money that has been paid, is to move your event order to a new date (as long as all the items are still available and logistically, we are available as well). All items and funds would just transfer to that new date and no funds would be lost. ** Last minute changes to any order (within 72 hours of delivery) requires a $100-$200 fee. Order changes & modifications will be made dependent upon equipment, logistics, and staff availability. We will make every effort, however, there is no guarantee that all changes can be accommodated. We ask that you designate an “day of” adult who we may contact to make additions or decisions for you and authorize payment up to the amount of $500 to the credit card on file. This will only be in situations deemed necessary and approved by the Events Management. Should you choose to not assign an authorized person, we will not be able to guarantee “day of” event additions if you are unavailable. Below is a guide to our change/cancellation policies: CANCELLATION POLICY: Special order items (including linen & items that are sub-rented) : Tables, chairs, benches, and any other items not previously specified: •Within 7 days of event, no refunds are issued on above items. Refunds (as per our cancellation policy) are issued within 30 days to customers. An email confirmation will confirm your refund; please remember debit (and some credit cards) post with a delay, as per the customer’s bank policies.
Unfortunately, Outer Banks’ weather can be unpredictable. Management will review the situation on a case-by-case basis. Our policy is as follows: INCLEMENT WEATHER / HURRICANE POLICY: There are no refunds due to weather, including rain, winds, beach erosion, cold weather, or other acts of God. Please have a “plan B” for your event during inclement weather. In the case of a Mandatory Evacuation order (or A State of Emergency), issued by government agencies for a hurricane or other event, refunds of 80 admin charge) will be refunded within 30 days of your event delivery date. If the order is lifted, and residents & guests are allowed to return to the area, we will make every effort to accommodate your event. We will not be held responsible for acts of nature (road washout, ferry closings, impassible roads) that do not allow us to access your site. This policy covers all of our service areas (i.e., if Dare County is under a mandatory evacuation, any events in Currituck, Hyde or neighboring counties will be considered under the same order, as we must travel through evacuated areas to reach your site.) We reserve the right to deny setup of equipment based on high winds and/or weather that we deem unsafe for our staff or your guests. Ocean Atlantic Rentals will not be held responsible for personal injury caused by continued use of equipment during inclement or unsafe weather. If lessee cancels the event for any reason (including projected weather) within 7 days of event date, no refunds will be given for any reason. Please purchase wedding/event insurance to cover any non-refundable funds, should your event not occur.
•Chairs and Tables must be re-stacked and placed in original delivery location by designated pickup time or premier charges will be incurred.
•China is rented in only full rack quantities (amount per rack is noted on the item line items to make it easy to determine) and should be scraped of all food, rinsed and racked in appropriate racks as it was delivered.
•Silverware is rented in only full set quantities (amount per count is noted on the item line items to make it easy to determine) and should be rinsed with water only and placed back in appropriate delivery container(s).
•Glassware is rented in only full rack quantities (amount per rack is noted on the item line items to make it easy to determine) and should be placed back in appropriate racks (as it was delivered.)
•Linen should be debris free (shaken) and placed in linen bags provided (and if there is not enough room in linen bags, the remainder should be placed in trash bags (please use clear, if possible, to avoid having someone in your group accidentally throw them away by mistake-it happens often) and clearly marked for pickup by our staff.
•Trays, chafing dishes, cake stands, coffee makers and any other food service items should be debris free and clean and placed back in appropriate delivery containers.
Following the above steps will enable us to perform an accurate count upon the return of your rental items and help you to avoid any additional.
Basic Rental Orders pricing is the standard rental rate and includes just the basic rental “use” of the item for the day of your event.
KDH $100.00
AYDLETT $250.00
BARCO $200.00
BUXTON $300.00***A Minimum $750 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
KDH $100.00
CAMDEN $300.00
CAROVA $350.00 ***A Minimum $1000 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
COROVA $350.00 ***A Minimum $1000 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
COINJOCK $200
COLUMBIA $500.00
CURRITUCK $200.00
CURRITUCK CLUB $200.00
DUCK $150.00
ELIZABETH CITY $400.00 ***Additional Minimum order will be required to be met***
FRISCO $300.00***A Minimum $750 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
KDH $100.00
GRANDY $100.00
HARBINGER $100.00
HATTERAS $300.00 ***A Minimum $750 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
KDH $100.00
KILL DEVIL HILLS $100.00
KITTY HAWK $100.00
MANNS HARBOR $200.00
MANTEO $125.00
MOYOCK $ 200.00
NAGS HEAD $100.00
OCRACOKE $1,000.00 ***A Minimum $2000 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
This means your total expected Minimum Order will start at $3,000 (including delivery fee). **For large event orders it may require additional delivery truck fees. **
PINE ISLAND $125.00
POINT HARBOR $100.00
POWELLS POINT $100.00
RODANTHE $250.00***A Minimum $750 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
KDH $100.00
SALVO $250.00***A Minimum $750 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
KDH $100.00
SANDERLING $125.00
SLIGO $125.00
SOUTH NAGS HEAD $125.00
SOUTHERN SHORES $100.00
TIDEWATER VA $1,000.00 ***Additional Minimum order will be required to be met***
WANCHESE $150.00
WAVES $ 250.00***A Minimum $750 rental order (before taxes and fees) will be required to be met before delivery/pickup is contracted***
KDH $100.00
•Chairs and Tables must be re-stacked and placed in original delivery location by designated pickup time or premier charges will be incurred.
•China is rented in only full rack quantities and should be scraped of all food, rinsed and racked in appropriate racks as it was delivered.
•Silverware is rented in only full set quantities and should be rinsed with water only and placed back in appropriate delivery container(s).
•Glassware is rented in only full rack quantities and should be placed back in appropriate racks (as it was delivered.)
•Linen should be debris free (shaken) and placed in linen bags provided (and if there is not enough room in linen bags, the remainder should be placed in trash bags and clearly marked for pickup by our staff.)
•Trays, chafing dishes, cake stands, coffee makers and any other food service items should be debris free and clean and placed back in appropriate delivery containers.
Following the above steps will enable us to perform an accurate count upon the return of your rental items and
help you to avoid any additional fees.
Tents, dance floors, staging, pool covers and restroom trailer rentals:
•Date of original deposit until 60 days prior to delivery date will receive an 80 administrative charge.)
•60 days to 8 days prior to delivery date, will receive an 60 admin charge.)
•Within 7 days of event, no refunds are issued on above items.
•Date of original deposit until 30 days will receive an 80 admin charge.)
•Within 21 days, no refunds are issued on special order items.
•Date of original deposit until 30 days prior to delivery date will receive a 90 admin charge.)
•30 days to 8 days prior to delivery date, will receive a 60 non-refundable charge.)
What if I need to cancel items on my order or a situation has risen that I need to cancel or reschedule my order?