Event Cancellation And Refund Policies

EXPLANATION OF SERVICES

Basic Service:
Items are available for pickup at our KDH showroom or Point Harbor warehouse at no charge.

Basic Delivery Service (one fee) includes delivery and pickup of items to the ground level of your address. Any items that are delivered to an elevated deck, inside a rental unit, or anywhere other than the ground floor will be subject to Premier item pricing.

Premier Service:

Includes delivery, pickup, and ONE setup/takedown of your rental equipment. For example, if you are having a beach wedding, and using the chairs at your rental home for the reception, our premier charge would cover us setting up for your ceremony and removing the chairs from the beach to your rental home. If we have to reset the chairs for your reception and/or break down the chairs after the reception, that will be another premier charge.

We are happy to accomodate requests made at the time of reservation. Any requests made within 7 days of delivery or on site are subject to an additional charge and can only be done if staff is available.

A sketch/layout diagram is needed for this service. Reservations can be made by phone with a member of our showroom staff at 1-888-OAR-EVENT (627-3836) or (2... locally. Time of delivery and pickup must be set at least 30 days in advance.

All services include 1 pickup & 1 delivery. Additional visits are subject to trip charges.

Delivery fees depend on geographic location.

- $0 to Point Harbor
- $25 to Corolla, Southern Shores, Duck, Kitty Hawk, Kill Devil Hills, Nags Head, Sanderling, and Harbinger
- $50 to Grandy, and Powells Point
- $75 to Avon, Barco, Buxton, Coinjock, Currituck, Frisco, Hatteras, Manteo, Manns Harbor, Rodanthe, Salvo, Sligo, Wanchese, and Waves
- $100 to Moyock

- $150 to All 4x4 areas north of Corolla - fee is per truckload (delivery and pickup included.)

- $200 to Camden
- $225 to Elizabeth City
- $250 to Columbia
- $300 to Ocracoke, and Tidewater (VA)

Client must secure all permits and permissions needed for tent/event site use.
Please call N.C. Onecall for marking of all utilities on tent site at 1-800-6... . Call one week prior to event.

AFTER HOURS POLICY

All events have to be delivered, picked up, setup, or broken down during our normal business hours, which are 9am-9pm from May 15-Sept 1, and 9am-6pm the remainder of the year.
If your event times fall outside of our hours of operation, then you will incur a service charge, which will be based on time of service, location, labor required, and equipment involved.
Service charges start at $100.00 per event.
We are happy to accommodate all event requests with appropriate notice.

RESERVATION AND REFUND POLICY

TENT – DANCE FLOOR - STAGING POLICY:

Any cancellation made on the above items:

-Outside of 60 days will receive a 93% refund (7% admin charge)

-60 days to 8 days of delivery, will receive a 60% refund (40% Non-refundable)

-Within 7 days of event – NO REFUNDS for any reason.

TABLES – CHAIRS – BENCHES – TENT ACCESSORIES:

Any cancellation made on the above items:
-Outside of 30 days will receive a 93% refund (7% admin charge)

-30 days to 8 days of delivery, will receive a 75% refund (25% Non-refundable)

-Within 7 days – NO REFUNDS for any reason.

SPECIAL ORDER ITEMS:

Any cancellation made on the special order items:
-Outside of 21 days will receive a 93% refund (7% admin charge)

-21 days to 8 days prior to event will receive a 75% refund.

-Within 7 days of event, OR if an item has been shipped to us – NO REFUNDS will be issued, for any reason.

-Additions may be made to special orders within 72 hours, with a minimum $50 OVERNITE SHIPPING fee, per box, plus regular rental rate.

RESERVATION POLICIES:

Full payment is required for any event booked within 60 days of actual event. 50% deposit is required to reserve equipment prior to 60 days (of event date). Balance is due in full, no later than 60 days prior to event date.
A Visa or MasterCard is required to be on file for damages /replacement charges incurred. NO EXCEPTIONS.
You will be notified of all additional charges by phone or email within 14 days of your event date.
Any changes to the order (that can be accommodated) within 7 DAYS of event, will incur a $25.00 service charge, per change.

****HURRICANE/SEVERE WEATHER****

THERE ARE TO BE NO AUTOMATIC REFUNDS ISSUED BECAUSE OF SEVERE OR INCLEMENT WEATHER.

ANY DECISION OF REFUND IN ANY AMOUNT IS LEFT UP TO OUR EVENT COORDINATORS.

REFUNDS WILL NOT BE GIVEN IN THE CASE OF HIGH WINDS AND/OR INCLEMENT WEATHER THAT OAR STAFF DEEMS UNSAFE.