How do we deliver? What is you after hours policy? When is there a replacement cost? Do you have any rules regarding proper usage? Who takes care of permits? What are your showroom hours? What are your hours of delivery and how much do you charge for delivery? What if we wish to add more equipment or change an order? Do you have a minimum order size for delivery? Do your crews set up the equipment? What should we do with dishware before we return it? How much space is required for a sit down buffet? How much space is required for a stand-up cocktail party? What is your reservation policy? What if I need to cancel my order? What if there is a hurricane or severe weather?
A: We deliver all items to the ground floor of your rental home or event site. We require that all items are returned to the place where they were delivered.
For Premier Service ONLY, we will deliver to the spot of your choosing on your event site or rental property.
We ask that all items are ready for pickup at the scheduled time and day or there will be an additional charge incurred depending on delivery location.
For more details, please call our showroom.
Q: What is you after hours policy?
A: All events have to be delivered, picked up, setup, or broken down during our normal business hours, which are 9a-9p from May 15 - Sept 1, and 9a-6p the rest of the year.
If your event times fall outside of our hours of business, then you will incur a service charge, which will be based on time, location, labor required, and equipment involved. Service charges start at $100 per event. We are happy to accommodate all event requests with appropriate notice.
Q: When is there a replacement cost?
A: All equipment must be accounted for and at specified pickup location or charges will be incurred.
We charge a replacement and restocking fee for any missing equipment or linen. We will contact you via phone or email within two weeks of your event pickup to inform you of any charges that will be billed.
Q: Do you have any rules regarding proper usage?
A: No fasteners or adhesives may be used on equipment
A: It is the client's responsibility to take care of securing all applicable town/county permits for your event. We are more than happy to supply any pertinent information that they may need.
It is advisable to call a minimum of 14 days prior to your event to the appropriate offices.
Q: What are your showroom hours?
A: The showroom is open 7 days a week from 10-5 in the offseason and 9-5 in season.
Feel free to stop by and browse our showroom from 9-9 in season, as we share space with Ocean Atlantic Rentals.
Q: What are your hours of delivery and how much do you charge for delivery?
A: Delivery and pick up service are available for your convenience. We schedule deliveries in 4 hour blocks, which include morning hours from 8am - 12pm and afternoon hours from 1pm - 5pm.
Delivery fees depend on geographic location.
- $0 to Point Harbor
- $25 to Corolla, Southern Shores, Duck, Kitty Hawk, Kill Devil Hills, Nags Head, Sanderling, and Harbinger
- $50 to Grandy, and Powells Point
- $75 to Avon, Barco, Buxton, Coinjock, Currituck, Frisco, Hatteras, Manteo, Manns Harbor, Rodanthe, Salvo, Sligo, Wanchese, and Waves
- $100 to Moyock
- $150 to 4x4 areas north of Corolla per truckload
- $200 to Camden
- $225 to Elizabeth City
- $250 to Columbia
- $300 to Orcacoke, and Tidewater (VA)
This includes 1 delivery and 1 pick up. Additional visits subject to trip charges.
You can arrange to pick up rental equipment at either our Point Harbor warehouse or Kill Devil Hills showroom to avoid a delivery charge.
Q: What if we wish to add more equipment or change an order?
A: We will gladly accommodate changes made 7 or more days prior to delivery/pick up at no additional charge. Changes that can be accommodated within 7 days of delivery/pick up will result in an a service charge of $25.00. Avoid incurring additional fees by finalizing all special order items, linens and specific labor request at least 7 days prior to delivery/pick up.
Q: Do you have a minimum order size for delivery?
A: Our minimum rental order for delivery is $250. There is no minimum order for a will call pickup at our warehouse.
Q: Do your crews set up the equipment?
A: Our staff sets up all tents, dancefloors, staging, subfloor and lighting.
For our tables and chairs, we offer two different types of delivery and pickup services.
Basic Service: Items are made available for pickup at our KDH Showroom or Point Harbor warehouse at no charge. Basic Delivery Service (one fee) includes delivery and pickup of items to the ground level of your address.
Premier Service: Setting up for an event doesn't have to be stressful. Let us do the work for you! Premier Service includes delivery, set-up/take-down, & pickup of your rental equipment for a fee. A sketch/layout diagram is required for this service. Time of delivery and pickup must be set at least 30 days in advance.
We do not setup any china, glassware, flatware, or linen.
Q: What should we do with dishware before we return it?
A: Please scrape food from plates and rinse. Please place dishware into the boxes and crates in which they were delivered.
Q: How much space is required for a sit down buffet?
A: Count on 20 square feet per person.
Q: How much space is required for a stand-up cocktail party?
A: Count on 12 square feet per person.
Q: What is your reservation policy?
A: Full payment is required for any event booked within 60 days of actual event. 50% deposit is required to reserve equipment prior to 60 days (of event date). Balance is due in full, no later than 60 days prior to event date.
A Visa or MasterCard is required to be on file for damages /replacement charges incurred. NO EXCEPTIONS.
You will be notified of all additional charges by phone or email.
Any changes to the order (that can be accommodated) within 7 DAYS of event, will incur a $25.00 service charge, per order change.
Q: What if I need to cancel my order?
A: Our cancellation and refund policies are as follows based on the type of equipment.
TENT – DANCE FLOOR - STAGING POLICY:
Any cancellation made on the above items:
-Outside of 60 days will receive a 93% refund (7% admin charge)
-60 days to 8 days of delivery, will receive a 60% refund (40% Non-refundable)
-Within 7 days of event – NO REFUNDS for any reason.
TABLES – CHAIRS – BENCHES – TENT ACCESSORIES:
Any cancellation made on the above items:
-Outside of 30 days will receive a 93% refund (7% admin charge)
-30 days to 8 days of delivery, will receive a 75% refund (25% Non-refundable)
-Within 7 days – NO REFUNDS for any reason.
SPECIAL ORDER ITEMS:
Any cancellation made on the special order items:
-Outside of 21 days will receive a 93% refund (7% admin charge)
-Within 21 days – NO REFUNDS for any reason.
Q: What if there is a hurricane or severe weather?
A: HURRICANE/SEVERE WEATHER POLICIES ARE AS FOLLOWS:
THERE ARE TO BE NO AUTOMATIC REFUNDS ISSUED BECAUSE OF SEVERE OR INCLEMENT WEATHER.
ANY DECISION OF REFUND IN ANY AMOUNT IS LEFT UP TO OUR EVENT COORDINATORS.
REFUNDS WILL NOT BE GIVEN IN THE CASE OF HIGH WINDS AND/OR INCLEMENT WEATHER THAT OAR STAFF DEEMS UNSAFE.
